Applied Biosystems, a division of Life Technologies Corporation, is offering a set of new services through its Global Services organization to better support its mass spectrometry customers. The new services include: compliance services for regulated laboratories to simplify and facilitate deployment of AB SCIEX 5500 systems; an expanded Web-based solution for remote monitoring of the latest Applied Biosystems/MDS Analytical Technologies mass spectrometry systems; and a new maintenance program for high-performance liquid chromatography (HPLC) systems and auto-samplers, manufactured by Shimadzu Corporation. These specialized services support complete workflows to help laboratories maintain compliance, maximize productivity and better manage integration.

Applied Biosystems is offering these services in response to customer demand to have a single provider of complete workflow solutions for mass spectrometry technologies. These services include:

End-to-end Shimadzu HPLC/AB SCIEX Mass Spectrometer Maintenance Service – Applied Biosystems Global Services will provide service and support for Shimadzu HPLC instruments and serve as a single point of contact for joint solutions. HPLC instruments are often combined with mass spectrometers to form a complete workflow solution for separating, identifying and quantifying compounds for analysis in high-throughput applications, such as drug discovery.

Compliance Services for AB SCIEX 5500 Systems – Applied Biosystems is expanding its suite of Compliance Services to simplify and reduce customers’ costs associated with the validation of AB SCIEX 5500 Systems to support regulated drug-development applications.

Smart Services Remote Instrument Monitoring – The AB SCIEX 5500 Systems are now supported by Applied Biosystems Smart Monitoring Service, which provides real-time remote instrument monitoring and diagnostics that help laboratories maximize system uptime, better manage their labs and improve overall productivity.

Date: June 2, 2009
Source: Applied Biosystems